In Shape Clubs
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In Shape Clubs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
In Shape Clubs has 2.1 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend In Shape Clubs to a friend or colleague.
- Rating Distribution
Pros: Has pool, Close to my house, Location.
Cons: Management, Staff and management, No towels available in shapes room.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
In Shape Clubs has 2.1 star rating based on 75 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend In Shape Clubs to a friend or colleague.
- Rating Distribution
Pros: Has pool, Close to my house, Location.
Cons: Management, Staff and management, No towels available in shapes room.Recent recommendations regarding this business are as follows: "Don’t join", "Never", "I'd look elsewhere first if you're shopping for somewhere to exercise.", "Were paying for the package sauna is included", "Always look at your auto payments".
Most users ask In Shape Clubs for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Rancho Solano In-Shape is not being repaired
- Close
- List is to big to type
Preferred solution: Fix it
User's recommendation: Don’t join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Strongly Dissatisfied with In-Shape Gym’s Unfair Billing Practices and Lack of Support
I am writing this complaint with deep frustration and disappointment regarding the unethical billing practices and lack of responsiveness at In-Shape Gym. It has come to my attention that your establishment is charging me less than 24 hours after the beginning of the month, a practice that demonstrates a blatant disregard for your customers financial well-being and shows a complete lack of empathy.
Not only am I grappling with financial difficulties at the moment, but I am also dealing with serious back injuries that have severely impacted my ability to utilize the gyms facilities.
I have provided supporting documentation from my healthcare provider outlining the nature of my injuries and advising against strenuous physical activity.
Despite my attempts to communicate and address these issues, it appears that In-Shape Gym has chosen to turn a blind eye to my genuine concerns.
I have tried to cancel my membership both by calling your customer service and through the supposed convenience of your app, only to be met with frustration and a complete lack of cooperation.
This experience has left me utterly disillusioned and deeply dissatisfied with the services provided by In-Shape Gym. I would like to make it clear that I will not be referring anyone to your establishment in the future
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Resolved: Charged twice in September
Company fixed the issue and I have been provided with apology. I pay annual membership fee which is due in September. The club manager explained that to me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
Payment
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Napa, California
Mobile App Not Working
- Nice equipment
- Indoor and outdoor pools
- Customer service is poor
Preferred solution: resolution to mobile app problem
User's recommendation: I'd look elsewhere first if you're shopping for somewhere to exercise.
San Jose, California
You asked
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Verified Reviewer |
Union City, California
Sauna been out of operation too long
User's recommendation: Were paying for the package sauna is included
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing Issue
- Enjoy there gym billing is the only issue
Preferred solution: Price reduction
User's recommendation: Always look at your auto payments
Modesto, California
Customer service
Oklahoma City, Oklahoma
Been attacked with two Mexican employee name Kristina and a cleaning Mexican curly short hair lady.
I was washing my hands and an anger employee told me to turn the water off I responded I will once Im done using it. She said WOW.
Rolled her eyes. I told her can joy please dont tell me what to do and just do your job. She continue to keep talking so much negative stuff. Yesterday 07/17.
An employee name Kristina came up to me and told me after we went swimming with my daughters that they have a swimming lessons and the schedule is from 1-330 pm we finished swimming about @4pm so I told her oh I didnt know she said will now you KNOW and she rolled her eyes on me. I talked to the manger Ivan. Whats going on with her staff they ah e the worst customer service. All she said was yeah.
The corporate weds to k ow Elmira Im shape clubs has the worst customer service. Theyre making us not to ever go here anymore.
Theyre lucky I continue to work out here especially this aint the first time I feel attacked a cookie years ago Ive a diabetic son who was kicked out the club because his blood sugar went low. This club need disciplinary.
User's recommendation: Definitely Not
Sacramento, California
Membership
I need help with my account
Preferred solution: Price reduction
Riverside, California
Steam room in Cathedral City
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Verified Reviewer |
Panorama City, California
O ervhargerd my account
Billed wrong
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refusal to cancel
- Clean and near my house
- Corrupt business practices
Preferred solution: Full refund
User's recommendation: Similar to many ‘monthly subscription’ businesses, cancellation is a tremendous hassle and this particular business illegally keeps billing even after confirming cancellation!
About
In Shape Health Clubs is ranked one of the top 20 health club companies in the United States and owns and operates 66 locations in California. The company was founded in 1981 with one club and a vision for helping people stay healthy and have fun. The facilities of In Shape Clubs offer their customers to experience state-of-the-art equipment and programs for men, women, and children. The corporate office of the company is based in Stockton, CA. At In Shape Clubs, Individual, Couple and Family memberships are offered. The goal of the company is to encourage families to exercise together, since studies have shown increased levels of success when household members share a fitness and activity routine.
In Shape Clubs is ranked 49 out of 332 in Fitness Centers category
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